{"product_id":"masterclass-dealing-with-difficult-clients-online-trolls-boundaries-that-protect-your-peace-and-profit","title":"Masterclass Dealing with Difficult Clients \u0026 Online Trolls – Boundaries That Protect Your Peace (and Profit)","description":"\u003cp\u003eMasterclass online- via teams Friday 10th April 12 midday \u003c\/p\u003e\n\u003cp\u003eafter you pay you will get a confirmation link to join the Masterclass \u003c\/p\u003e\n\u003cp\u003eYou are not alone other business owners will join and share there will be time to talk about other issues and feel supported in a safe environment. \u003c\/p\u003e\n\u003cp\u003eSo you lack confidence in beauty and hair industry.\u003c\/p\u003e\n\u003cp\u003edo you feel like not showing up on socials somedays \u003c\/p\u003e\n\u003cp\u003edo You feel burnout by the clients that overshare? \u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eOnline visibility = inevitable negativity. Learn to separate signal from noise without losing clients or sanity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e•\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eKey ideas\/points:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eSpot the difference fast: Legit unhappy client (solve offline) vs. troll (ignore\/block – don’t feed the algorithm).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eDe-escalation formula: Acknowledge → Fact-based response → Offer solution or firm close → Disengage. Never match energy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan class=\"Apple-tab-span\"\u003e \u003c\/span\u003e•\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eBusiness impact: One viral troll thread can tank reputation; strong boundaries = better client retention and personal energy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e•\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eActivities: Live role-play scripts (troll comment + difficult client email) + “Troll\/ Client Decision Tree” worksheet.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e•\u003cspan class=\"Apple-converted-space\"\u003e  \u003c\/span\u003eTakeaways: Pre-written response templates, block\/mute protocols, and a “Reputation Recovery” checklist.\u003c\/span\u003e\u003c\/p\u003e","brand":"Straight Hair Australia ","offers":[{"title":"Default Title","offer_id":51174344458518,"sku":null,"price":27.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0828\/5234\/8182\/files\/EE347A4C-7DCE-49B8-9C96-2631C24C22AF.png?v=1775594181","url":"https:\/\/straighthairaustralia.com.au\/products\/masterclass-dealing-with-difficult-clients-online-trolls-boundaries-that-protect-your-peace-and-profit","provider":"Straight Hair Australia ","version":"1.0","type":"link"}